Agreement to these terms By checking the terms box and completing payment, the buyer confirms that they reviewed and accepted these terms, the applicable listing, and the fulfillment method selected at checkout. Listing-specific disclosures and any later written agreement about a shipment date are part of the sale. If a listing conflicts with these general terms, the more specific written disclosure controls for that item.
Orders and availability Inventory is not secured until payment is confirmed. Starting checkout may create a temporary hold, but an unpaid or expired checkout does not complete a sale. Humble Seramas may cancel and refund an order when an animal-welfare, legal, inventory, weather, or fulfillment concern prevents a responsible transfer.
Live bird sales Each listing describes the bird or group offered, known health information, and material disclosures. Buyers should review those details and ask questions before payment. Health status is based on records and reasonable observations available before transfer. Humble Seramas does not promise that a bird will remain free of illness, injury, reproductive problems, behavioral changes, or other conditions after it leaves the breeder's care.
**EXCEPT FOR THE EXPRESS LIMITED LIVE-ARRIVAL GUARANTEE BELOW AND ANY EXPRESS WRITTEN LISTING PROMISE, LIVE BIRDS ARE SOLD AS IS. TO THE FULLEST EXTENT PERMITTED BY LAW, HUMBLE SERAMAS DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION AND EXPRESS PROMISES IN THESE TERMS OR THE APPLICABLE LISTING.**
For local pickup, the buyer should inspect the bird and raise any obvious listing or condition discrepancy before leaving. Pickup is by appointment and exact instructions are provided after payment.
Limited live-arrival guarantee Humble Seramas guarantees that paid live birds will arrive alive only when every requirement below is satisfied:
- The buyer provides a complete, legal, and accurate delivery address, destination information, email address, and working telephone number. - The buyer or an authorized recipient is available and accepts delivery or retrieves the shipment at the first delivery or pickup opportunity. - The shipment is not redirected, refused, delayed, or held at the buyer's request. - The buyer follows all delivery and post-office instructions and immediately provides appropriate warmth, water, nutrition, housing, and care. - A deceased-on-arrival bird is reported to Humble Seramas within two hours after the carrier's recorded delivery, attempted delivery, or pickup availability time. - The buyer provides clear, time-stamped photographs or video showing each affected bird, the entire shipping container, the shipping label, packing materials, and any visible container damage. Additional reasonable documentation may be requested for a carrier claim.
When a claim satisfies this limited guarantee, **Humble Seramas has the sole choice of either (1) replacing the affected paid bird when a suitable replacement and safe shipping window are available or (2) refunding the purchase price attributable to the affected paid bird. This is the buyer's exclusive remedy for a valid live-arrival claim.** Replacement timing, variety, sex, age, and color remain subject to availability and written agreement. A replacement will not be shipped when conditions are unsafe or unlawful.
Original shipping, handling, packaging, heat-pack, and related charges are nonrefundable after transportation has been provided, except when applicable law requires otherwise. Bonus chicks are supplied as a mortality allowance, have no separate purchase price or cash value, and are not individually refundable or replaceable. For a pack containing bonus chicks, a remedy applies only to paid-chick losses exceeding the number of bonus chicks included in that pack.
The live-arrival guarantee does not cover a buyer's or authorized recipient's refusal, an incorrect or incomplete address, an unlawful or restricted destination, failure to collect promptly, buyer-requested hold or rerouting, or death, illness, injury, or loss first reported after the claim window. It also does not cover conditions arising after delivery from handling, housing, other animals, temperature, nutrition, sanitation, exposure, accident, or failure to quarantine.
Carrier refusal, delay, damage, or return A refusal, interruption, delay, or return initiated by USPS or another carrier is not treated as a buyer refusal when it was not caused by the buyer. Humble Seramas will review the carrier record, packaging, timing, and documentation and determine whether to reschedule, replace affected paid birds, or issue an appropriate refund under these terms.
If a carrier refuses a shipment before accepting it, Humble Seramas may propose a new safe shipment date or cancel and refund the unshipped order. If the carrier refuses, delays, or returns a shipment because of an incorrect address, prohibited destination, undisclosed restriction, missed collection, requested rerouting, or other act or omission attributable to the buyer, the buyer may be responsible for reasonable additional transportation and packaging costs. No live bird will be reshipped unless lawful and safe.
Carrier insurance or indemnity is not a separate guarantee from Humble Seramas. Humble Seramas controls any carrier claim as the mailer and may require the buyer's reasonable cooperation. The availability or denial of carrier payment does not expand the limited remedy stated above.
Hatching egg terms Hatching eggs originate from the NPIP-participating flock. Eggs are selected and packed with care, but Serama eggs can be especially difficult to hatch and fertility at collection is not a promise of development or a successful hatch. Transit, temperature, storage, incubator accuracy, turning, humidity, sanitation, and other outside conditions affect results. No fertility, development, or hatch-rate guarantee is made unless a listing expressly states otherwise in writing. Except where required by law or expressly promised in a listing, refunds and replacements are not provided based on candling, fertility, development, or hatch results.
Shipping and weather Shipping is offered only when shown on the listing. Carrier dates are estimates. Humble Seramas may delay shipment when weather, carrier conditions, animal welfare, or required documentation makes shipment unsafe or impractical. If an order cannot ship within the promised period, the buyer may accept a revised date or cancel the unshipped order for a refund as required by law.
Adult birds are shipped only through an eligible live-animal service and in an approved container within applicable carrier and manufacturer limits. Day-old chicks are shipped only within the permitted hatch and delivery window using an approved hatchery container. Humble Seramas determines whether the bird, packaging, route, weather, and timing are suitable for shipment and may decline a buyer's request to ship.
Egg customers should promptly photograph visible package damage, including the box, label, packing, and affected eggs. A report does not automatically establish refund or replacement eligibility; the circumstances, carrier options, listing terms, and applicable law will be reviewed.
Deposits, cancellations, and refunds When a listing permits a deposit, the amount due today and remaining balance are disclosed before payment. Unless a listing states otherwise, deposits are nonrefundable because they remove unique inventory from active availability and compensate for the hold. At the buyer's request, a deposit may be transferred to another available Humble Seramas listing after written confirmation. The replacement is not reserved until confirmation, and the buyer is responsible for any price difference. Deposits are not redeemable for cash. Nothing limits a right that cannot legally be waived. Approved refunds are returned to the original payment method when practicable.
Customer responsibilities Buyers agree to provide accurate contact, delivery, and pickup information and respond reasonably promptly when fulfillment coordination is required. Humble Seramas may contact the buyer about payment, shipment, pickup, animal welfare, required documentation, or a requested delay decision.
The buyer assumes responsibility for quarantine, housing, temperature, nutrition, veterinary care, and biosecurity immediately after possession or delivery. The buyer is responsible for confirming destination legality, permits, import requirements, zoning, and flock restrictions before purchase. A buyer's failure to investigate a destination requirement does not require Humble Seramas to make an unlawful shipment.
Exclusive remedy and limitation of liability To the fullest extent permitted by law, the remedies expressly stated in these terms are exclusive. Humble Seramas is not liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from a sale or shipment, including veterinary expenses, lost breeding opportunity, lost profits, loss of eggs or offspring, damage to another bird or flock, travel costs, or emotional distress. Humble Seramas's total liability for a claim will not exceed the amount actually paid for the specific item giving rise to that claim.
These limitations do not apply to fraud, intentional misconduct, personal injury liability that cannot lawfully be limited, or any other customer right or remedy that applicable law does not allow the parties to waive. If an exclusive remedy fails of its essential purpose, the remedies required by applicable law remain available.